Friday, July 16, 2004

Facing some interesting challenges

So here I am, a knowledge manager with a Website full of knowledge to manage and I have a very interesting challenge.  I know that having a Website chock full of great content for my members is a great thing but its only one of the benefits of being a member of APQC.  How do I make a direct correlation between my content and the efforts to keep the site current and member renewal rates or increased revenues.
I know a lot of you struggle with this same issue.  I have several measures in place of course and several reports that I run on activity such as number of hits, number of registered users, number of content items, customer sat surveys, number of content views by document, etc.  But still I can't seem to build a convincing enough case that shows a direct relationship between the site and membership renewal.  Got any ideas!!!!
This weekend I will find more links to interesting and free content on my site related to KM.

Wednesday, July 14, 2004

Failures in Knowledge Sharing

Have you tried knowledge management at your organization and failed? We have seen many instances of stalled knowledge management initiatives. Check out this short summary of failures in knowledge management as reported by APQC.
Click Here for the article.

Tuesday, July 13, 2004

Welcome to APQC's KM Blog

For those of you interested in knowledge management and its impact on your organization and your daily work lives, this blog is for you.
APQC is a non-profit association that has been researching knowledge management initiatives in organizations for the past ten years. As a result of our research we have acquired a tremendous amount of collective expertise in understanding why people in organizations don't share knowledge, how an organization can start implementing processes to enable organizations to share knowledge, setting up communities of practice, etc.
The aim of this blog is not to sell you APQC's products and services but to share our research with you. I will also post links to interesting articles that may help with ongoing knowledge management initiatives.
My first contribution is the availability of a free survey on our site that will help you assess where your organization stands with regards to knowledge management. Again I mention FREE, as in fill in the survey and get a comparison analysis of your organization against others in the database. It's a great place to start.
Lot more information coming your way. If there is anything specific you need information on don't be shy, I'll see what I can do. If nothing else I can share a few pearls of wisdom.