Tuesday, September 14, 2004

Challenges with Roles

I had written about roles earlier but had focused primarily on the leader and the members. Once a community is established there are several other roles that come into play such as content manager, librarians, subject matter experts, technical, customer service, etc. It so happens that most of the challenges associated with roles lies in finding these resources.
In an ideal situation members in your community would be able to fulfill these roles but some of them such as a librarian or an information technology architect require special skills and you may have to request help from other departments.
There in lies the challenge. The same issue that you have with getting your management to give up resources is the same battle you will have in trying to borrow resources.
Again, all this would be smooth if there was a plan up front, all roles identified, all managers bought in and senior management endorsed. But let's face it, I think that is very much a "best-case" scenario.
The challenge facing the critical role, that of community leader has to do with skills. A leader has to have a mixed bag of skills. Networking, leadership, facilitation, technical knowledge, knowledge of the organization, and access to external experts. Its tough to find someone with all these who also has a passion for the topic. If you have to chose, the most important one is knowledge of the organization and respected individual. This is because a leader has to be very influential to get participation and liked by many since he/she is trying to get participation.
Well, just lost power completely, there's a storm brewing....

1 comment:

trinity said...

Found a lot of useful info on your site about Knowledge Management - thank you. Haven't finished reading it yet but have bookmarked it so I don't lose it. I've just started a Knowledge Management blog myself if you'd like to stop by