I’ve decided that anyone who thinks that knowledge sharing (aka knowledge management) is easy, or worse, who “doesn’t get it” at all woefully underestimates the complexity of the situation. This came to me recently as I’ve been working completely heads down with two organizations (you’ve been wondering what happened to me, haven’t you?), both which desire to improve their operations. While I won’t name them (for obvious reasons), their characteristics read like a dichotomy of what organizations can be. Just off the top of my head, here are some:
| | Organization A | Organization B |
| Have robust business processes defined | Only starting to identify and document them | Methodology is fully developed although its application is variable |
| Have supporting technology for content and collaboration | Content is provided one-way; technology enabled collaboration doesn’t exist | More collaboration sites than you can shake a stick at |
| Have well defined knowledge sharing processes in place | Highly developed structure with roles, responsibilities, communication plans, and business rules in use | Ad hoc sharing is encouraged, but no known processes developed to enforce rigorous sharing |
| Have business and knowledge sharing measures in place | Still developing | Use of scorecards, RYG dashboards, etc. in wide use |
| Have sufficient content to share among users | No real content management strategy developed yet | More content than you can shake a stick at |
| Have a documented vision for what knowledge sharing can do for the organization | Their mantra includes the value of knowledge sharing | A consistent idea of what knowledge sharing means hasn’t even been socialized throughout the organization yet. |
| Have a culture of knowledge sharing in place | Processes in place ensure that the culture is reinforced | Only ad hoc among colleagues |
| Have mechanisms for identifying, vetting, publicizing, and reusing best practices | Mechanisms in place, but number of best practices is low | By definition, best practices are rolled into methodologies |
So—if we can all agree that the purpose (at least one important one that is) for institutional knowledge sharing is to improve processes—then which organization do you think is better at it? Using the traditional measures of time, cost, quality, which organization performs better? Or, maybe they both excel? Or neither?
Of course, I could tell you now, but then I’d have to think of something for my next post, wouldn’t I? I’ll leave this question unanswered for a comment period and get back to you.
